Shipping and delivery

When your order ships

Orders placed before [cut-off time] on a business day ship the same day from our warehouse in [city, region]. Orders placed later, or on a weekend or holiday, ship the next business day.

Delivery times

Parcels go out with [your carrier] and usually arrive within [number] business days. Pallet orders go by freight and we agree a delivery window with you before they leave.

Shipping costs

Shipping costs a flat [amount] per order, and orders over [threshold] ship free. Checkout shows the shipping cost before you place the order. Freight deliveries are quoted separately.

Tracking

When your order ships, we email the carrier and tracking number to the person who placed it. The tracking number also appears on the order in your account.

Backorders

Each size on a product page shows its stock. When a size is out of stock, the page shows how many days it takes to arrive instead, and you can still order it. If one line of an order is on backorder, we ship the rest straight away and send the remaining items when they arrive, at no extra shipping cost.

Receiving your delivery

Check the number of cartons against the delivery note before you sign for it. If something is missing or damaged, note it on the delivery note and contact us within [number] days.