Returns

What you can return

You can return unopened products in their original packaging within [number] days of delivery. Products made or cut to order, opened hygiene products such as gloves, and chemicals that have left the sealed container can't be returned.

How to return a product

1. Contact us through the contact page with your order number, the SKUs and the quantities you want to return.
2. We reply with a return number and the address to send the goods to.
3. Pack the products securely, write the return number on the outside of each carton and send them to us.

Refunds

Once the products arrive and we've checked them, we refund the amount you paid for them. Card payments go back to the card. For orders on invoice, we issue a credit note against your account. Return shipping is paid by you unless the products were faulty or we sent the wrong item.

Damaged or wrong items

If a delivery arrives damaged, or we sent the wrong product, contact us within [number] days with photos and your order number. We send a replacement or refund the items, and we arrange and pay for the collection.