Frequently asked questions

Do I need an account to order?

You can browse the catalog and see list prices without an account. To order, you register your business and we approve the account, usually within one business day.

Why is my price different from the list price?

Approved accounts can buy on a price list with contract prices, and larger quantities get volume prices. Product pages and the cart always show the lowest price your company qualifies for.

Is there a minimum order?

Some products have a minimum order quantity or are sold in multiples, such as cases of six. The product page shows these rules, and the cart tells you when a quantity doesn't fit them.

Can several people from my company order?

Yes. The account owner adds team members on the Company page of the account. Everyone on the team orders at the company's prices and sees the company's orders, quotes and saved lists.

How do I reorder the same products every month?

Save them on a list, or open a past order and choose Reorder. Both put the products and quantities back in your cart in one step.

How do I get a price for a large order?

Add the products to your cart and choose Request a quote. We reply with a price for each line, and you accept the quote online to place the order.

Where is my order?

Your account lists every order with its status, and shipped orders show the tracking number.